Receive a delivery you’re not completely satisfied with? In most cases, we can make things right quickly when you report a problem.

In the Instacart app or website, you can let us know about—

  • Missing items
  • Incorrect items
  • Damaged items
  • Poor replacements
  • Late orders

You’ll get an email confirmation right away for any credits or refunds, and we’ll let you know as soon as any other issues are resolved.

If your order never arrived, reach out to Instacart Customer Experience.